Shipping policy
Effective Date: October 8th, 2026
NETIC ships from Dubai, United Arab Emirates, to selected markets worldwide, using premium international logistics partners.
1. Shipping Method
All orders are fulfilled via DHL Express or equivalent premium carrier.
Tracking information will be provided once the order has been dispatched.
2. Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery destination.
United Arab Emirates and GCC (Saudi Arabia, Bahrain, Kuwait, Oman, Qatar):
Complimentary shipping on all orders.
European Union and Asia-Pacific:
A flat shipping fee of USD 30 applies per order.
United Kingdom, Switzerland, Canada and all other available destinations:
A flat shipping fee of USD 40 applies per order.
Shipping costs are displayed and confirmed before payment is completed.
3. Delivery Times
Estimated delivery times are provided at checkout and vary by destination.
Typical delivery ranges:
- GCC: 1–3 business days
- European Union: 2–5 business days
- United Kingdom: 2–5 business days
- Other available destinations: 3–7 business days
Delivery times are estimates and not guaranteed.
NETIC shall not be liable for delays or failure to perform resulting from events beyond reasonable control, including but not limited to carrier disruption, governmental actions, customs intervention, or force majeure events.
4. Duties & Taxes (DDP)
For most destinations, NETIC ships under Delivered Duty Paid (DDP) terms.
This means:
- Import duties are prepaid
- Import taxes are prepaid
- No additional customs charges should be due upon delivery
If a customer is unexpectedly requested by the carrier or local authorities to pay import duties or taxes upon delivery, the customer should not make payment without first contacting NETIC at contact@netic.design. NETIC will investigate the charge and, where the shipment was sent under DDP terms, arrange payment or reimbursement as appropriate.
5. Order Processing
Orders are typically processed within 1–3 business days.
NETIC reserves the right to delay shipment in cases of payment verification, suspected fraud, or stock allocation management.
6. Address Accuracy
Customers are responsible for providing accurate shipping information.
NETIC is not responsible for delays or losses caused by incorrect address details provided at checkout.
7. Refused Shipments
If a shipment is refused or undeliverable due to customer action, return shipping costs, duties, and carrier fees may be deducted from any refund. If a parcel is returned to NETIC as undeliverable (e.g. due to an incorrect address or failed delivery attempts), we will contact the customer by email to arrange re-delivery or a refund. Additional re-delivery costs may apply.
This does not limit statutory consumer rights in the European Union or the United Kingdom.