Shipping policy

Effective Date: March 2nd 2026

NETIC ships worldwide from Dubai, United Arab Emirates, using premium international logistics partners.
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1. Shipping Method

All orders are fulfilled via DHL Express or equivalent premium carrier.
Tracking information will be provided once the order has been dispatched.
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2. Delivery Times

Estimated delivery times are provided at checkout and vary by destination.
Typical delivery ranges:

• European Union: 2–5 business days
• United Kingdom: 2–5 business days
• GCC: 1–3 business days
• Other available destinations: 3–7 business days

Delivery times are estimates and not guaranteed.
NETIC shall not be liable for delays or failure to perform resulting from events beyond reasonable control, including but not limited to carrier disruption, governmental actions, customs intervention, or force majeure events.
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3. Duties & Taxes (DDP)

For most destinations, NETIC ships under Delivered Duty Paid (DDP) terms.

This means:

• Import duties are prepaid
• Import taxes are prepaid
• No additional customs charges should be due upon delivery

If a customer is unexpectedly requested by the carrier or local authorities to pay import duties or taxes upon delivery, the customer should not make payment without first contacting NETIC at contact@netic.design. NETIC will investigate the charge and, where the shipment was sent under DDP terms, arrange payment or reimbursement as appropriate.

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4. Order Processing

Orders are typically processed within 1–3 business days.
NETIC reserves the right to delay shipment in cases of payment verification, suspected fraud, or stock allocation management.
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5. Address Accuracy

Customers are responsible for providing accurate shipping information.
NETIC is not responsible for delays or losses caused by incorrect address details provided at checkout.
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6. Refused Shipments

If a shipment is refused or undeliverable due to customer action, return shipping costs, duties, and carrier fees may be deducted from any refund. If a parcel is returned to NETIC as undeliverable (e.g. due to an incorrect address or failed delivery attempts), we will contact the customer by email to arrange re-delivery or a refund. Additional re-delivery costs may apply.
This does not limit statutory consumer rights in the European Union or the United Kingdom.
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