Refund policy

Effective Date: March 2nd 2026

At NETIC, we are committed to delivering exceptional quality. If for any reason you are not satisfied with your purchase, please review the policy below.

This policy applies globally. Where mandatory local consumer protection laws provide additional rights, such rights remain unaffected.
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1. Right of Withdrawal (EU/UK Consumers)
If you are a consumer located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within fourteen (14) days without giving any reason.

The withdrawal period expires fourteen (14) days after the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

For pre-order items, any applicable withdrawal or return period begins upon receipt of the goods, not on the date the pre-order is placed.

To exercise your right of withdrawal, please submit your request through our official Returns Portal at returns.netic.design before the expiry of the withdrawal period.

If you experience technical difficulties using the Returns Portal, you may alternatively contact us at contact@netic.design.

Statutory consumer protection rights remain unaffected.

In addition to any mandatory statutory rights that may apply, NETIC voluntarily offers a 14-day return period to customers worldwide. For customers located in the European Union and the United Kingdom, this voluntary return policy applies alongside any mandatory statutory withdrawal rights under applicable law.
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2. Standard Return Conditions

To qualify for return, the following conditions must be met:
●    The item must be unused.
●    The item must be returned in its original packaging.
●    All accessories, certificates, authenticity cards, and inserts must be included.
●    The product must show no signs of wear, damage, or alteration beyond what is
      necessary to examine its nature, characteristics, and functioning.
●   The return request must be submitted through our official Returns Portal at
      returns.netic.design within the applicable 14-day return period.
●    The returned item must be received and inspected.
Failure to meet these conditions may result in a deduction for diminished value in accordance with applicable consumer protection laws.
Returns will not be refused solely due to opened packaging if the product remains unused and undamaged.
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3. NETIC Couture – Limited Edition

Each NETIC Couture piece is individually handcrafted in strictly limited allocation.
NETIC Couture items may also be returned within fourteen (14) days in accordance with this policy. Mandatory statutory consumer rights remain unaffected where applicable.
Due to the limited nature of these products, careful inspection is required to verify authenticity and condition. Where legally permitted, deductions may be applied for diminished value if the item shows signs of use beyond what is necessary for examination.
Personalized or custom-modified products are excluded from return where legally permitted, except in cases of verified manufacturing defect or mandatory statutory non-conformity. A product is considered personalized where it has been individually configured at the customer’s request, for example through monogramming, individual engraving, bespoke color combination, or made-to-measure production. Non-personalized Couture pieces (standard allocation) remain eligible for return under this policy, subject to the conditions set out herein.
All Couture returns are subject to inspection prior to refund processing.
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4. Return Procedure & Address

Returns are managed through our official Returns Portal.

To start a return, please visit:

returns.netic.design

Follow the instructions provided in the portal to submit your return request.

Returns must be initiated through the Returns Portal before any item is sent back. Unauthorized returns or returns sent without prior approval may experience processing delays or cannot be processed until the return has been properly registered.

Once your return request has been approved, you will receive detailed return instructions together with the appropriate return address.

Customers are responsible for arranging and paying the direct costs of return shipping unless the product is defective or incorrectly delivered.

Customers must ensure that returned goods are properly declared for customs purposes. NETIC is not responsible for delays caused by incorrect customs declarations or incomplete shipping documentation.

This does not affect any mandatory statutory consumer rights applicable in the European Union or the United Kingdom.

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5. Duties, Taxes & DDP Shipments

For most destinations, NETIC ships under Delivered Duty Paid (DDP) terms.

Where NETIC ships under Delivered Duty Paid (DDP) terms, recoverable import duties and taxes will be refunded where permitted by the relevant authorities. Non-recoverable governmental charges may be deducted where legally permitted.

NETIC will inform the customer of any non-recoverable amounts before finalizing the return, giving the customer the opportunity to withdraw their return request.

Original shipping costs are refundable only where required by applicable law.

Return shipping costs are non-refundable unless the product is defective or incorrectly delivered.

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6. Damaged or Defective Items

If your item arrives visibly damaged, please notify us within 48 hours of delivery to enable prompt processing. This notification period is for operational purposes only and does not limit your statutory warranty rights under applicable law, including the two-year conformity guarantee applicable to EU and UK consumers.
For hidden defects not visible upon delivery, please notify us within 7 days of discovery to enable prompt investigation. This does not limit your statutory warranty rights under applicable consumer protection law.
After inspection and verification, we will repair, replace, or refund the item as required under applicable law.
This does not affect your statutory warranty rights, including mandatory consumer protection rights in the European Union and the United Kingdom.
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7. Refund Processing

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

Refund processing typically occurs within 5–10 business days, depending on the payment provider.

Depending on the customer's payment provider, it may take additional time before the refunded amount appears in the customer's account.

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8. Exchanges

We do not offer automatic exchanges.
If you wish to exchange a product, please initiate a return (if eligible) and place a new order separately.
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9. Warranty (Separate from Return Policy)

NETIC provides a 7-year limited warranty on internal mechanical components.

Warranty claims are separate from the right of withdrawal and statutory conformity rights. 

Details are outlined in our Refund & Returns Policy.
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10. Mandatory Consumer Protection

Nothing in this policy limits or excludes any rights granted under mandatory consumer protection law, including but not limited to:
●    EU Consumer Rights Directive
●    UK Consumer Rights Act 2015
●    Applicable United States state consumer protection laws